IT Support Administrator
An exciting opportunity has arisen for an IT Support Administrator to join a unique law firm based in Greenwich.
We are a specialist firm of solicitors, focused on providing a high quality advocacy and clerking service to clients throughout England and Wales. We operate a network of legal professionals located in every region of England & Wales and represent companies and individuals in every county court, day in-day out.
Supporting approx. 40 members of staff in our London office, the role will require strong report creation and data manipulation skills along with the ability to provide desktop support. The role will also involve the creation and upkeep of documentation and logs.
- The creation and provision of regular and ad-hoc business reports and management information using SQL queries, MS Access queries and Crystal Reports, is a central component of the role.
- You will create and maintain documentation of IT processes e.g. new starter/leaver processes, and ensure that logs are kept of administrative actions where necessary.
- Ensuring that up to date asset logs are kept and that Desktop PC’s are fully patched and secure with the latest OS and anti-virus updates.
- You will provide support and technical assistance to staff, regarding general network and end user PC, printer and telephone issues. You will also provide support to clients & suppliers who are using LPC Law systems and need assistance completing tasks or troubleshooting problems.
- Creation of new user accounts in Active Directory and setting up new user profiles with the appropriate permissions with Active Directory, NTFS file shares and SQL Server.
- You will support the Head of IT with testing developments to our bespoke Instruction Management System, knowledge of SQL Server or other RDBMS would be an advantage.
- Manage the day to day maintenance and operation of the companies IT systems.
- You must be able to work independently and on your own initiative, troubleshooting problems and providing solutions.
- The role will entail access to, and the processing of sensitive client data, and you must understand the need for security and confidentiality of this data to protect LPC Law, it’s clients and third parties.
- You must have experience of creating database queries and reports using MS Access, SQL Server, Crystal Reports and Excel.
- Your technical knowledge and/or experience must include the following: Active Directory, NTFS Permissions, General network principles, Office 2016/365 and Windows Server 2012 to 2019.
- A bright and enthusiastic individual, you will have at least 1 years’ experience of working in a business reporting or IT support role.
- You must be organised, have excellent time management and be aware of the need for client focus and confidentiality.
- You will have a strong attention to detail and a ‘can do attitude’. As part of a team of 2, your manager will be unavailable at times and you must be able to work independently and on your own initiative.
- You will be able to identify improvements to processes within the IT department and in the wider business.
- 7.5 hours per day, 9:00am – 5:30pm with 1 hour for lunch
- Open to full time and part time applicants (Minimum 3 days part time and able to cover 5 days per week to provide cover when colleagues are away).
How to Apply:
To apply please send your CV and a covering letter outlining why you are interested in the role and why you would be suitable to HR@lpc-law.co.uk.
The LPC Law Privacy Notice can be found here. By submitting your application, you are consenting to the information you provide being kept on file and processed for recruitment purposes in accordance with the LPC Law Recruitment Privacy Notice and relevant Data Protection Legislation.
Please do not provide referee details as part of your application or within your CV. If you are successful in your application, reference details will be requested as part of LPC Law’s pre-engagement screening requirements at the appropriate time.
Due to high volume of applications, we are unable to respond to unsuccessful candidates.